FAQ
1
How do I
place an order?
We accept payments through PayPal, credit and debit cards. Simply click on an item, add to cart and check out using a preferred method of payment.
Unfortunately we are unable to change your order after it has been completed. In order to maintain our expedited services your credit card is processed immediately and the order is submitted directly to fulfillment for packing and shipping. Cancelling and resubmitting a new order incurs extra costs from the credit card vendors. Please be sure that your order is correct before you complete it. Thank you.
2
Payment
& Shipping
3
Secure Ordering
& Payment Options
4
Returns
& Refunds
You're unable to make changes to your order once you have placed your order. Please make sure your information including name and shipping info is correct.
We ship via USPS and we ship orders out within 48 hours Mondays to Fridays, shipping is free on all items.
PLEASE NOTE: Jamaica Sea Moss only ship to the United States, please visit our Facebook page or email us for inquires about orders outside of the United States.
For orders outside the U.S, Jamaica Sea Moss is not responsible for any fees your package occurs on entry to your country.
Jamaica Sea Moss is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products.
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
By using our Web site, you consent to the collection and use of this information by Jamaica Sea Moss. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Sales on Sea Moss are final. Sales on Skincare and hair-care products are final.